Thoughts on Security

Every day I read more and more about security online, encryption, 2 factor authentication and impacts of data theft, identify fraud etc.

But not enough attention is given to the basic confidence scams that happen every day, stretching back to well before the internet. (BTW, TCP/IP is 40 years old today)

Recently, I received a phone call from someone claiming to be from my credit-card company. The first thing they asked was for me to give answers to 2 security questions, and asked me the first. I paused, and asked how did I know I was speaking to someone from the company, to which i was told, I was. Wow, that reassured me !

So a little bit of to-ing and fro-ing ensued. I was told that I needed to verify my identity. I told them that THEY rang ME on my number, the one that they have on file for me, and I need to verify THEIR identity. The answer: well, yes we rang you, but it might not be you at the other end.

Stalemate continued.

As it became aware that there was no solution, I was then given a number to call and to ask if that person had actually called me. So I then had to look up their website and verify that it was their number I was calling back.

As it turned out, it was a legitimate call, but how was I to know? It could have been a scam, get all my answers, then use them in turn to clean out my card.

Considering that most calls from these Call-Centre setups are from a blocked number, there needs some thought put into how we authenticate incoming calls

 

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2 Good Reads

Here are 2 books I would recommend anyone to read :

1. The E-Myth Revisited by Michael E Gerber.

The E here stands for Entrepreneurial , not anything to do with email or ecommerce. A definite read for anybody thinking about starting out and great to help focus you if you are finding running a business a chore. My opinion is that his views might be hard to follow to the letter, but if you take the general idea, you can see immediate benefits.

On Amazon: The E-Myth Revisited

2. The Goal by Eliyahu M. Goldratt

For anyone involved in Production, this is a well told story of solving problems in a marraige at the same time as trying to save a failing company. Hard to put down as you are eager to see how both problems are solved. By employing some diverse thinking like reducing efficiency in some areas to help the overall process, this book can help you think outside the box.

On Amazon : The Goal

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If you need help or advice, then contact me. If you are starting an new business then you most likely have hundreds of questions. If you have been in business for years and finding the struggle too hard, an outside view might be just whats needed to help you move to the next level.

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The first consultation is Free! So why wait? Call me now.

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